Dunning Schedules

When a customer declines on a recurring offer, Dunning Schedules can be used to reattempt the transaction. The reattempt can be set to occur on a specific day after the decline, and also set to allow discounts to be used in the reattempt at less that the current amount.

Dunning Schedules are assigned on the Offer level. Discounts are only percentage based.

 

To Create a Dunning Schedule

Processing → Dunning Schedules → +Add New

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Dunning Schedule Details

Name
Name of the Dunning Schedule
Sticky
If a discount is set on the reattempt and is successful, apply the discount to all future charges
Stop Codes
Response codes that will skip the dunning process and cancel the order

Dunning Schedule Cycles

Add cycles to set rules for each reattempt

Within each cycle:

Choose Trigger
What triggers the next reattempt/dunning cycle
Days Since Previous Charge - Reattempt x days following the last attempt
Timeframe - Choose a stock or customer Timeframe to charge. For example: The next Friday
At
Time of day which the charge is attempted
Discount Percent
Discount off the original attempt price to reattempt the transaction on this reattempt
Responder
Customer communication to send if this attempt fails

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