This report will show Chargeback & Alert data, tied back to the date of the original sale.
Uses:
se this report when investigating if disputes are on the rise, or if a specific source or merchant disputes are increasing. Since this ties the CB or Alert back to the date of the original charge, fluctuation in transactions will not affect the ratios.
- Are by chargebacks increasing?
- Is there a specific source causing an increase in disputes?
- See what Card Types or Issuing Banks have higher ratios.
- How many Alerts turn into Chargebacks?
- How many Refunds turn into Chargebacks?
Date Operator: Charge Date
The date in which the original sale was processed. The data is reflective of all adjustments processed for that sale through today’s date. For Recurring Offers, each Cycle has a unique Sale Date
This report does not go off the date the dispute happened. To see data based on when the dispute happened, use the Disputes by Dispute Date report
Prerequisites:
The third party data connection provides Chargeback and Alert data.
Fee Calculations: The user has configured costs. Learn how to add costs here.
| Metric | Definition | Calculation |
|---|---|---|
| Charges | The total count of successful charges, based upon transaction ID. | |
| Processed Revenue | The total revenue amount processed from all charges | including tax and shipping |
| Disputes | The total count of disputed charges. | Chargebacks + Alerts |
| Dispute Revenue | The total revenue amount lost from disputes | including tax and shipping |
| Dispute Charge Rate | The percentage of disputes to charges. | Disputes / Charges |
| Dispute Revenue Rate | The percentage of dispute revenue to total revenue | Dispute Revenue / Processed Revenue |
| Dispute Fees | The fees associated with disputes. | |
| Chargebacks | The total count of charges that were charged back. | |
| Chargeback Revenue | The total revenue lost from charges that were charged back. | including tax and shipping |
| Chargeback Charge Rate | The percentage of chargebacks to charges. | Chargebacks / Charges |
| Chargeback Revenue Rate | The percentage of chargeback revenue to revenue | Chargeback Revenue / Processed Revenue |
| Chargeback Fees | The fees associated with chargebacks. | |
| Refund to Chargeback | The total count of chargeback that also had a refund. | |
| Refund to Chargeback Rate | The percentage of chargebacks that also had refunds | Refund to Chargeback / Chargebacks |
| Alert to Chargeback | The total count of chargeback that also had an alert. | |
| Alert to Chargeback Rate | The percentage of chargebacks that also had alerts | Alert to Chargeback / Chargebacks |
| Alerts | The total count of charges that had an alert. | |
| Alert Revenue | The total revenue amount lost from alerts | |
| Alert Charge Rate | The percentage of alerts to charges | Alerts / Charges |
| Alert Revenue Rate | The percentage of alert revenue to revenue | Alert Revenue / Processed Revenue |
| Alert Fees | The fees associated with alerts. |