- What Questions Does This Report Answer?
- What is the Date Operator Used?
- What are the Metrics on this Report?
- What are the Filters I have access to?
- FAQs
What Questions Does This Report Answer?
The 12, 24 and 36 cycle Retention Reports will give the successful renewal tail spanning 12, 24 or 36 renewal cycles.
This report is used to review retention performance on a high level, for a large dataset quickly.
This report will show:
- Successful renewal cycles across 12, 24 or 36 renewals
What is the Date Operator Used?
- The data is tied back to the date the initial subscription started
- One customer could have 2 subscriptions with 2 different Subscribed Dates
- If using Retention Settings, this will be the date of the Initial Offer
What are the Metrics on this Report
This report lives under the Retention Category of Analytics.
| Metric | Definition | Calculation |
|---|---|---|
| Subscriptions | The total count of initial recurring Offers | |
| Success Rx | The total count of initial subscriptions successfully reaching this renewal cycle. | |
| Success Rx% | The percent of initial subscriptions successfully reaching this renewal cycle. | Success Rx / Subscriptions |