Definition:
An active subscription (recurring offer) has a pending scheduled charge in the future.
One misconception is that a prepaid program with no future charge but future shipments is a subscription; this is not the case in Sublytics reporting. The only future event for that prepaid program is a shipment, for which we report on"LINK HERE", but not a recurring charge. This metric is only counting customers that will be charged again in the future.
Date Operator: Subscribed Before Date
Prerequisites:
- The customer is enrolled in a recurring offer (Subscription) which requires a cancel request to terminate any future charges.
- The Linked Status is updated, if applicable, based on Retention Settings. Learn more here.
| Metric | Definition | Calculations |
|---|---|---|
| Active Subscribers | The total count of customers that have an active subscription. | |
| Active Subscriptions | The total count of subscriptions that are currently active. | |
| Scheduled Charges | The total count of renewing subscriptions with pending charges for upcoming orders. | |
| Scheduled Charges Rate | The percentage of renewing subscriptions with pending charges for upcoming orders. | Scheduled Charges / Active Subscriptions) |
| Scheduled Shipments | The total count of subscriptions that have a scheduled shipment. |