This report will show Chargeback & Alert data, based on the date the dispute was created.
Uses:
Use this report when monitoring current dispute data as it comes in. Since this shows CB or Alerts as they come in, fluctuation in transaction volume can affect the ratios.
- What is my CB Rate this moth?
- What is my CB Ct per Merchant?
- Ratios will show disputes during that date range over sales during that date range
Date Operator: Dispute Date
The date in which a dispute (Chargeback, alert, refund, void) was initiated. This is not based on when the dispute was physically marked in Sublytics, it is the date that was set as the dispute date.
Example: Someone could mark a Chargeback on 2/01 but that Chargeback was initiated on 1/15. If they set the chargeback date as 1/15, that is what Sublytics will use as the Dispute Date.
- This report does not tie the dispute back to the originating charge. To see data based on when the original charge happened, use the Disputes by Charge Date report
Prerequisites:
The third party data connection provides Chargeback and Alert data.
Fee Calculations: The user has configured costs. Learn how to add costs here.
| Metric | Definition | Calculation |
|---|---|---|
| Charges | The total count of successful charges, based upon transaction ID. | |
| Processed Revenue | The total revenue amount processed from all charges (including tax and shipping). | |
| Disputes | The total count of disputed charges. | =Charges + Alerts |
| Dispute Revenue | The total revenue amount lost from disputes (including tax and shipping). | |
| Dispute Charge Rate | The percentage of disputes to charges. | =Disputes / Charges |
| Dispute Revenue Rate | The percentage of dispute revenue to total revenue | =Dispute Revenue / Processed Revenue |
| Dispute Fees | The fees associated with disputes. Configured on the Merchant Account. | |
| Chargebacks | The total count of chargebacks. | |
| Chargeback Revenue | The total revenue amount lost from chargebacks (including tax and shipping). | |
| Chargeback Charge Rate | The percentage of chargebacks to charges. | =Chargebacks / Charges |
| Chargeback Revenue Rate | The percentage of chargeback revenue to total revenue | =Chargeback Revenue / Collected Revenue |
| Chargeback Fees | The fees associated with chargebacks. Configured on the Merchant Account. | |
| Refund to Chargeback | The total count of chargebacks that also had a refund. | |
| Refund to Chargeback Rate | The percentage of chargebacks that also had refunds. | =Refund to Chargeback / Chargebacks |
| Alert to Chargeback | The total count of chargebacks that also had an alert. | |
| Alert to Chargeback Rate | The percentage of chargebacks that also had alerts. | =Alert to Chargeback / Chargebacks |
| Alerts | The count of all alerted transactions. | |
| Alert Revenue | The total revenue amount lost from alerts (including tax and shipping) | |
| Alert Charge Rate | The percentage of alerts to charges. | =Alerts / Charges |
| Alert Revenue Rate | The percentage of alert revenue to total revenue. | =Alert Revenue / Processed Revenue |
| Alert Fees | The fees associated with alerts. Configured on the Merchant Account. |