Data Hierarchy

Within Sublytics there is a hierarchy of data mapping. This allows flexibility for the end user to setup their program custom to them, without implementing custom dev or workarounds. 

 

Customer
Highest Level of the data hierarchy.
Email, phone, address and card data are stored on the Customer Record
Order
The Order is what the customer checked out with. 
An Order contains Offers, or the line item of the purchase. One order can contain one Offer or multiple Offers
Order Offer
the Offer that was purchased within the Order (individual line item).
This determine what Item is shipped, price of that item and how often a charge and shipment are scheduled
Offer Cycle
Each subsequent transaction scheduled per offer
Example - if the Order Offer is recurring, offer cycles will be completed and scheduled for the next cycle.
Charge
The payment transaction of the Order
This is what the consumer will see reflect on their credit card statement
Shipment
Item(s) being shipped to the customer
Note: Through configuration, multiple orders can be sent as one shipment. More info here.

 

Here is an example structure of a Customer's path, the Status relates to the status of the Customer. For a full definition of all status's here. 

In this example, the customer has 1 Order containing Multiple Order Offers that are Recurring and One Time. This equates into 1 charge and 1 shipment.

In the example, there are also additional Order Offer Cycles and Shipments Scheduled, based on the schedules set within the Offer. This allows for multiple subscriptions within a single order.  

 

Screen_Shot_2021-09-21_at_10.59.31_AM.png

Example 1: A single, One Time Offer: 

 

Screen_Shot_2022-05-04_at_1.52.16_PM.pngExample 2: A single, Recurring Offer: Screen_Shot_2022-06-02_at_9.37.43_AM.png

Example 3: One Order with a Subscription and a One Time Offer:

Screen_Shot_2022-05-04_at_1.50.51_PM.png

 

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